Need a little help?
Most order questions have a very quick answer. Start here — and if you still need us, send a note below.
Most orders are prepared in 1–3 business days. U.S. delivery is officially estimated at 2–7 business days after dispatch.
Most packages move faster once the carrier has them.A tiny order journey
From our Florida studio to your porch or mailbox.
You placed your order
A confirmation email with your order number is sent right away.
We make it just right
Our team prepares your piece, checks the details, and packs it carefully for the trip.
A tiny waiting moment
Your package waits for the mail carrier or post office pickup and its first scan.
Tracking is on the way
Once the carrier has it, your tracking number arrives by email.
Florida → you
Most U.S. packages arrive about 2–4 days after dispatch, though carriers can occasionally take longer.
Hello, little package
Most likely it is waiting on your porch, in your mailbox, or in a parcel locker nearby.
The questions we get most
A few answers before you have to type a thing.
Where is my tracking number?
If you have an ASANA account, check your order history in My Account. Your tracking link is also sent by email, so search your inbox for “Asana Crystals” and check Spam or Promotions too.
If you already have your order details, the fastest route is our tracking page.
Track my order →What is my order number — and where do I find it?
Your order number is written inside your ASANA order confirmation email.
Search your email for “Asana Crystals”. It is usually in your inbox, but occasionally it can land in Spam or Promotions. If that does not find it, try searching for the name of the product you ordered.
Open the order email and you will see the order number right inside. Copy that number into the form below if you need us.
My order arrived separately. Is that okay?
Yes. Sometimes we send ready pieces first so you do not have to wait for the entire order. The remaining pieces usually arrive within 2–3 additional days.
My tracking is late or has not updated. What should I do?
Carrier tracking can take a little time to catch up. If tracking says “delivered” but the package is not there yet, please allow 1–2 extra business days and check your porch, mailbox, parcel locker, neighbors, or local post office. If it is still missing, send us a note below.
My item arrived damaged or incorrect.
We will make it right. Please contact us within 7 days of delivery and include your order number plus a clear photo of the item. Depending on the issue, we can help with a replacement, store credit, or refund.
The form below lets you attach photos directly.
I want to return something.
Returns are accepted within 30 days of delivery when the item is unworn, in original condition, and returned with its original packaging. Custom, personalized, and clearance items are non-refundable.
Use the form below with your order number and choose “Return / refund.” We will send the return address and instructions.
When will my refund arrive?
After your return reaches us and is inspected, the refund is issued to the original payment method within 5–10 business days. You will receive an email when it has been processed.
A string broke or a gemstone came loose.
If this happens within 30 days, ASANA can offer a one-time replacement. Send us your order information and a photo using the form below.
Send us a note.
Nothing formal. Tell us what happened and we’ll take it from there.
Sign in or create a My ASANA account first. You can still use the form below as a guest if you prefer.