The tracking information for your order will be updated once it has been shipped. You can find it in your account or in your email.

I didn’t Receive Any Emails

Occasionally, our emails may end up in a spam folder. To find our emails, you can search for “asana crystals” or “crystal shop” in your email. Please, if you still can’t find them do not hesitate to ask. 

The items in your order may arrive in two parts. Please check your email for tracking information. You can expect the second package to arrive in a few days.

It can take 1-3 business days for our carriers to update a shipment after the delivery date.  Sometimes the tracking information won’t update until the package arrives at its destination. As soon as the info is updated in the system of the carrier you can track the item via the tracking number.

It typically takes 1-2 days to process your order

Within the United States, it takes 2-6 days, internationally, it takes 1-3 weeks

Most of the time, we ship everything together. However, sometimes items within the same order may arrive separately due to logistical reasons. We do this so we can ship items as quickly as possible to our customers.

There is no need to worry. Just write the correct address and include your full name or order number so we can find your order and fix it asap

Too Late To Change?

To ensure fast delivery, we try to ship the orders the next day. If it’s too late to change the address, the product will be returned to us. Fortunately, we can send you another one so you don’t have to wait.

We apologize to hear that, but sometimes this happens because crystals are so fragile. If this happened to you, please contact us below and tell us how you would like to resolve the issue. 

A. You want a refund

B. You will accept the replacement

* Our customer service department will need a picture of the damaged item to process the return.

Please email us at info@crystal-shop.co with the attached photo and your preferred resolution.