We will do our best to make your shopping experience as smooth as possible!
Frequently Asked Questions
Where can I find my tracking information?
The tracking information for your order will be updated once it has been shipped. You can find it in your account or in your email.
I didn’t Receive Any Emails
Occasionally, our emails may end up in a spam folder. To find our emails, you can search for “asana crystals” or “crystal shop” in your email. Please, if you still can’t find them do not hesitate to ask.
How long will it take to ship my order?
It typically takes 1-2 days to process your order
Can you tell me how long it takes for an order to arrive?
Within the United States, it takes 2-6 days, internationally, it takes 1-3 weeks
Will my order be delivered in one package?
Most of the time, we ship everything together. However, sometimes items within the same order may arrive separately due to logistical reasons. We do this so we can ship items as quickly as possible to our customers.
My order was only partially delivered
The items in your order may arrive in two parts. Please check your email for tracking information. You can expect the second package to arrive in a few days.
Tracking number has not been updated
It can take 1-3 business days for our carriers to update a shipment after the delivery date. Sometimes the tracking information won’t update until the package arrives at its destination. As soon as the info is updated in the system of the carrier you can track the item via the tracking number.
The address I entered was incorrect
There is no need to worry. Just write the correct address and include your full name or order number so we can find your order and fix it asap
Too Late To Change?
To ensure fast delivery, we try to ship the orders the next day. If it’s too late to change the address, the product will be returned to us. Fortunately, we can send you another one so you don’t have to wait.
The item arrived damaged
We apologize to hear that, but sometimes this happens because crystals are so fragile. If this happened to you, please contact us below and tell us how you would like to resolve the issue.
A. You want a refund
B. You will accept the replacement
* Our customer service department will need a picture of the damaged item to process the return.
Please email us at email@example.com with the attached photo and your preferred resolution.